Refund Policy

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

All products that are not made to order (not including worktops, upstands and splashbacks) can be returned for a refund minus any shipping and packaging costs, but must be returned within 7 days after the delivery date. All goods should be returned as received with all packaging in tact, not been fitted and any paper works included. If the goods are to be collected by The Kitchen Doors then these costs will be chargeable.

Any products that have been made to order are non-returnable which includes doors which have been drilled with hinge holes,

Complete Kitchen Units, Worktops, upstands and splashbacks are non-returnable.

Please contact us before returning any items. Once we have received the returned goods. We will inspect the goods and refund accordingly.

Replacement Items: Items that are replaced due to damage, manufacturing faults, or any other reason, will be subject to normal delivery lead times as stated on the original Order Acceptance.

Faulty Goods: If the Purchaser finds fault or manufacturing defect with the items ordered within 12 months of delivery, those items will be replaced or repaired (depending on the Seller’s decision) without charge. However, all ordered items are subject to availability; in the event that an item has been discontinued, a substitute will be offered.

Damaged Goods: All damages should be reported to us by email within 24 hours of delivery from us. Any damages reported after this period cannot be accepted.



To start a return, you can contact us at sales@thekitchendoors.co.uk

You can always contact us for any return questions at sales@thekitchendoors.co.uk.