Goods will be dispatched from our warehouse within 2-3 working days for stocked products and 14-15 working days for made to measure products and any estimated dispatch date is an estimate, which can change without notice.
We will deliver goods within 4-5 working days of dispatch.
Your order may arrive in more than one delivery.
We can deliver our doors anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however, we are able to deliver to a mainland courier company on your behalf for onward shipping.
We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.
Most of our products are relatively weighty items and you will be required to assist the driver in offloading your order.
Disposal of packing materials is your responsibility.
If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within one working days of delivery of the items.
If the goods are lost or damaged please report this to us within one working days from the delivery day.
Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
Free delivery is available on orders where the goods cost more than £300.
Additional charges may apply if you mix doors from a number of different ranges as these may have to be treated as individual orders.